90 jili's commitment to responsible gaming
Our goal is to make sure that entertainment never becomes a burden. Know your limits, make the right decisions, and seek help when you need it.
Online gaming can be a normal part of entertainment if enjoyed in moderation and with awareness. 90 jili believes that the enjoyment of gaming is complete only when the player stays in control. For this reason, we give every member the tools and opportunity to play responsibly.
It is important to remember that casino or betting is never a reliable source of income — it is purely an entertainment activity. Winning and losing are both a natural part of it. When someone feels compelled to keep playing in order to recover lost money, that is a sign the problem is deepening. Our terms and conditions explain these matters in detail and apply to all registered members.
The first step toward building healthy gaming habits is setting a budget. Decide in advance the maximum amount you can spend on entertainment each week or month, and do not exceed that limit. Getting carried away and going over budget during a winning streak is equally harmful.
Some core principles of healthy gaming
- Play only for entertainment — not with the expectation of earning money
- Set a time and money limit before each session
- Avoid placing extra bets to try to recover lost money
- Spend time with family and friends — do not let gaming become the centre of your life
- Do not play while drinking or under mental stress
- Take regular breaks and spend time away from the screen
- Do not allow anyone under 21 to use your account
At 90 jili, we operate according to the values stated on our about us page — honesty, transparency, and putting player wellbeing first. This commitment is reflected at every level of our service.
Tools to keep yourself protected
90 jili provides several practical tools that you can activate yourself — through your account settings or by contacting the support team directly.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately; a waiting period applies if you want to increase the limit.
Session Time Limit
Decide in advance how long each gaming session will last. Once the set time has passed, the system will automatically notify you.
Temporary Break
You can take a temporary break from your account for anywhere from 24 hours to 30 days. No deposits or gaming are possible during this time.
Self-Exclusion
For a longer period — 3 months, 6 months, or 1 year — use the self-exclusion feature to keep your account fully closed. Just contact the support team.
Activity History
Your full history of deposits, withdrawals, and gaming is available at any time from your account panel — useful for analysing your own patterns.
Direct Support
To activate any of the tools above or to raise any concern, contact the support team 24/7 via live chat or email — service is available in both Bengali and English.
Recognise the warning signs
There are well-known signs of problem gambling. If you notice these in yourself or someone close to you, it is time to take notice.
Repeated play to cover losses
Repeatedly placing bets with the belief that you will "win back" lost money is one of the clearest signs of problem gambling.
Using essential expense money for betting
Taking money meant for rent, food, or a child's education to gamble is a sign of serious financial harm.
Restlessness and mental stress
Feeling intense anxiety, anger, or frustration when unable to play or after a loss can be a sign of dependency.
Hiding from family and friends
Concealing from loved ones how much time or money is going into gaming is a cause for concern.
Unable to stick to limits
Not being able to stop even after the set time or budget has run out is a clear sign of losing control.
Neglecting work and relationships
If gaming starts taking priority over professional responsibilities, family relationships, or personal health, it is time to stop.
90 jili's responsibility pledge
We view gaming as entertainment — not as a financial solution. Our goal is for every member to enjoy the platform feeling safe and satisfied.
Our support team is available seven days a week, twenty-four hours a day via live chat and email. Do not hesitate to reach out, whether your concern is small or large.
In accordance with our privacy policy, anything you share for the purpose of self-exclusion or limit setting remains completely confidential.
Where to find help
Acknowledging a problem takes courage. Seek the right support rather than facing it alone.
90 jili Support Team
Contact us via 24/7 live chat or email. You can communicate in Bengali. Discuss self-exclusion, deposit limits, or any concern — no judgement, just support.
Family and Trusted People
Talk to a close family member or a trusted friend. The support of someone close can often change the situation entirely. Share openly without feeling ashamed.
Professional Counselling
See a mental health professional or addiction counsellor. In Bangladesh, this kind of professional support is available through mental health service organisations and the behavioural health departments of hospitals.
Remember, seeking help is not a sign of weakness — it shows courage and good judgement. The 90 jili support team is always here for you. You can find answers to common questions about responsible gaming in our FAQ section.
If you feel that someone close to you has fallen into problem gambling, talk to them directly and with empathy. Rather than placing blame, encourage them to seek help, and if needed, assist them in activating self-exclusion through our support team.